Virtual Agents Go from Service to Sales for Antivirus Software Maker --- VirtuOz and Kaspersky Lab Germany Team Up
Advances in natural language processing, organizations growing comfortable with the idea of using virtual agents and customers who would rather not speak with a live call center agent have together renewed interest in online virtual agent technology.
But for Kaspersky Lab’s European operation, the new interest in virtual agents is about more than simply using online avatars to deflect calls -- they’re actually helping make sales.
The Russia-based antivirus and information security company is using a virtual agent from VirtuOz named Lena. Lena began on the customer service side of business, but the organization quickly saw some opportunity in sales. Read more>>>