VirtuOz: 144 million ‘virtual agent’ conversations in 2010

Emeryville’s VirtuOz Inc. said its so-called “virtual agents” -- software systems with natural language processing skills -- handled 144 million customer service problems in 2010, a record.

Steve Adams, president and CEO of the company, said: “An increasingly large generation of users are living in an online world and demanding more sophisticated online support options for self-service.”

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