VirtuOz's CEO Steve Adams on Intelligent Virtual Agents

September 23, 2011

When IBM’s supercomputer, Watson, went head to head with human competitors on the game show Jeopardy, everyone witnessed a huge leap in the computer’s ability to respond, react, and adapt to human interactions.

Watson was the clear evidence that technology has developed to a level sophisticated enough to give companies and their customers the best of both worlds: superior, accessible, natural language–based online customer interactions and at a fraction of the cost of a live person. This has resulted in the aggressive adoption of intelligent virtual agents (IVAs) that are as effective and engaging as your best customer service agent, your brightest marketing whiz, or your most successful brand strategist. Read more>>>>