One of the World’s Most Recognized Brands Selects VirtuOz Intelligent Virtual Agent Solution for Next Generation Online Customer Engagement
Virtual agents deployed for brand support and customer loyalty
EMERYVILLE, CA – June 28, 2012 – VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that one of the world’s most recognized brands has selected VirtuOz Intelligent Virtual Agents to deliver next generation customer engagement.
The company’s global vision is to deploy virtual agents across their entire brand portfolio to quickly and effectively answer consumers’ questions, offer a richer customer experience, and an alternative to email or calling. Initially they will launch a virtual agent on the corporate support site to provide 24/7 online support across a range of topics, as well as in their customer loyalty program to assist consumers with current points balances, points redemption, and more. The project is sponsored by the company’s Chief Customer Officer.
“This latest win by such a globally recognized brand is further proof that virtual agents are quickly becoming the online engagement channel of choice for both businesses and consumers,” said Alexandre Lebrun, CEO and president of VirtuOz. “In today’s always-on, instant-access digital environment, businesses need to be able to respond dynamically, personally, and contextually to consumer requests from anywhere and at any time. Intelligent virtual agents provide the most compelling user experience with a conversational style that meets and exceeds the expectations of today’s demanding consumer.”
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011, Network Products Guide 2012 and Tech Awards Circle, the company’s award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.