Proofpoint Exceeds Industry Averages, Outscores Competitors in Customer Satisfaction Survey
Cloud-Based Messaging Security Firm's Quality, Training, Support and Performance Drive High Customer Loyalty Scores
SUNNYVALE, CA, Sep 13, 2011 -- Proofpoint Inc., the leading provider of cloud-based security and compliance solutions for enterprise messaging and collaboration, today announced the results of an independent customer satisfaction survey that ranks the company well above industry averages for satisfaction in every category measured.
- Product Quality
- Ease of Doing Business
- Customer Education/Training
- Customer Support
- Sales Process
- Value Received Relative to Price Paid
- Total Performance
Consultative market research company, TNS Global, conducted the TRI*M Analysis customer satisfaction survey in June 2011, soliciting email responses from approximately 350 Proofpoint customers globally. Eighty percent of the respondents were either IS specialists or managers -- individuals with a close working knowledge of the product and the company's services. The vast majority stated that they planned to remain loyal to the Proofpoint brand, a fact reflected in a customer engagement score of 86 on TNS Global's TRI*M Engagement index, an assessment of satisfaction and loyalty based on customer experiences. This figure far exceeds the industry average of 71.
"Proofpoint support is the best I've seen in a long time," said Deborah Nugent, systems administrator at Heritage Oaks Bank in California. "The support staff is professional, knowledgeable and motivated to help customers address issues in a timely manner. Proofpoint's Customer Tracking System streamlines communications required to quickly resolve issues. It is easy to use, and ensures that all information on any issue is easily accessible in one place and available to all members of our team, from any location. Nothing else compares to this."
The customer validation and third-party survey results confirm Proofpoint's internal quality measurement efforts. Since April of 2008, the company has surveyed more than 6,000 customers and achieved a 95 percent overall satisfaction rating.
"Our responsiveness and dedication to innovating quality solutions have become our competitive differentiators," said Mark Fishwick, vice president of client services at Proofpoint. "The survey results reinforce our dedication to being the industry leader in customer satisfaction. While competing vendors have lost focus on their customers' security and compliance needs, Proofpoint has strengthened its customer relationships by investing in quality products and services."
About Proofpoint Inc.
Proofpoint focuses on the art and science of cloud-based email security, eDiscovery and compliance solutions. Organizations around the world depend on Proofpoint's expertise, patented technologies and on-demand delivery system to protect against spam and viruses, safeguard privacy, encrypt sensitive information, and archive messages for easier management and discovery. Proofpoint's enterprise email solutions mitigate the challenges and amplify the benefits of enterprise messaging. Learn more at www.proofpoint.com .
TNS advises clients on specific growth strategies around new market entry, innovation, brand switching and stakeholder management, based on long-established expertise and market-leading solutions. With a presence in over 80 countries, TNS has more conversations with the world's consumers than anyone else and understands individual human behaviors and attitudes across every cultural, economic and political region of the world.
TNS is part of Kantar, one of the world's largest insight, information and consultancy groups. Please visit www.tnsglobal.com for more information.
Kantar is one of the world's largest insight, information and consultancy groups. By uniting the diverse talents of its 13 specialist companies, the group aims to become the pre-eminent provider of compelling and inspirational insights for the global business community. Its 28,500 employees work across 100 countries and across the whole spectrum of research and consultancy disciplines, enabling the group to offer clients business insights at each and every point of the consumer cycle. The group's services are employed by over half of the Fortune Top 500 companies. For further information, please visit us at www.kantar.com .
Proofpoint, Proofpoint Enterprise Protection and Proofpoint Enterprise Privacy are trademarks and/or registered trademarks of Proofpoint, Inc. or its subsidiaries in the US and/or other countries. All other trademarks contained herein are the property of their respective owners.
[Editor's note: Proofpoint is a growing force in the cloud-based messaging security space, winning an average of one customer per week away from industry giant McAfee. See announcement at http://www.proofpoint.com/news-and-events/press-releases/mcafee-email-security-customers-switch-to-proofpoint-email-security-and-compliance-solutions ]