VirtuOz Intelligent Virtual Agents Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide
EMERYVILLE, CA – April 5, 2012 –VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that Network Products Guide, the industry’s leading technology research and advisory guide, has named VirtuOz Intelligent Virtual Agents a finalist in the hot technology category of the 7th Annual 2012 Hot Companies and Best Products Awards. These industry and peer awards from Network Products Guide are the world’s premier information technology awards honoring achievements and recognitions in every facet of the IT industry. Winners will be honored in Las Vegas on Tuesday, May 8, 2012 during the 7th annual dinner and presentations.
Predicted by Gartner Research to become the new standard for online customer interaction by 2015, intelligent virtual agents create a next generation customer experience for online sales, marketing and support self-service – all at one-tenth the cost of traditional channels. Virtual agents are available via consumer preferred access points – the web, mobile phones and social media, such as Facebook – to meet the 24/7 demands of today’s digital customer and forge meaningful digital customer relationships between a business and their consumers. For example, through IVAs on Facebook, companies move from providing passive to active social service to the over 800 M+ active Facebook users, by responding in less than a minute in a personalized way to customer requests, comments, or inquiries. Going beyond resolving simple customer issues or guiding customers to information, VirtuOz’ innovative “proxy response” enables intelligent virtual agents to take action on behalf of customers, such as canceling orders, checking order status or upgrading services.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted Hot Companies and Best Products program encompasses the world’s best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.
“It’s an honor to be named a finalist by Network Products Guide for this esteemed industry and peer award,” said Steve L. Adams, CEO and president of VirtuOz. “This further validates that virtual agents are becoming a ‘must have’ customer engagement channel preferred by consumers and valued by businesses.”
Progressive companies including PayPal, Michelin, SFR, H&R Block, and Symantec have already successfully implemented virtual agent technology and have achieved impressive operational value.
About Network Products Guide Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011 and Tech Awards Circle, the company’s award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.