VirtuOz Reinforces its Position as the Leading Provider of Intelligent Virtual Agents with the Addition of Three Industry Awards
Accolades validate growing demand for virtual agents as companies look to innovate how they engage today’s digital savvy consumers
EMERYVILLE, CA – May 15, 2012 – VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that VirtuOz’ Intelligent Virtual Agents have been recognized by three industry award programs in May 2012 alone, including the Best in Biz Awards EMEA, Silver Winner for Best New Service of the Year; The American Business Awards Finalist in the Relationship Management Solution Category for the second year in a row; and TiE50 Awards Finalist, where VirtuOz beat out over 2000 entrants.
To date, VirtuOz has received recognition from six independent organizations including the following from earlier this year:
• The 2012 Network Products Guide Hot Companies and Best Products Awards
• Miss Client 2012 Contest
• Lead411’s “Hottest San Francisco Company” list
“We are thrilled with the recent windfall of recognition for both our company and the virtual agent market,” said Steve L. Adams, CEO and president of VirtuOz. “At the end of the day, we thank our visionary customers who are forging digital customer relationships and creating award winning customer experiences for today’s digital savvy consumers using our virtual agent solutions.”
Predicted by Gartner Research to become the new standard for online customer interaction by 2015, intelligent virtual agents create a next generation customer experience for online marketing, sales, and support self-service – all at one-tenth the cost of traditional channels. Virtual agents are available via consumer preferred access points – the Web, mobile phones and social networks, such as Facebook – to meet the 24/7 demands of today’s digital consumer and forge meaningful digital customer relationships between a business and their customers.
About Best in Biz Awards 2012 EMEA
Best in Biz Awards 2012 EMEA honors were presented in a variety of categories, including Best Overall Company of the Year, Most Innovative Company of the Year, Enterprise Product of the Year, Small/Medium Business Product of the Year and PR Campaign of the Year. An impressive array of public and private companies representing all sectors of the economy from over 20 countries entered to compete in Best in Biz Awards’ inaugural EMEA program. For a full list of gold, silver and bronze winners in Best in Biz Awards 2012 EMEA, visit: http://www.bestinbizawards.com/2012-EMEA-winners.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
About the TiE50 Awards
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted TiE50 awards program showcases the world’s most innovative and promising startups. Since 2009, more than 90 percent of TiE50 winners and finalists have been funded, attracting billions in investments. Forty-two previous finalists and winners have been acquired, merged or gone public. TiE50 exposes participating technology startups to a vast ecosystem of venture capitalists, angels, and entrepreneurs, as well as online virtual showcasing, and technology and business partnering and networking. To learn more, visit www.tie50.net.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company’s award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.